GeeDesk has introduced the Long Notification Ring feature to ensure ticket owners are promptly alerted when tickets are assigned or reassigned to them..

Ticket Owners

Ticket owners will receive a long notification ring for:

Assigned tickets Reassigned tickets

This feature helps improve awareness and ensures timely attention to tickets.

Follow the steps below to enable this feature:

Navigate to: Admin → Rule Engine → Long Notification Ring Enable the checkbox for Long Notification Ring.

Once enabled, users will start receiving notifications for:

Assigned tickets

Reassigned tickets