WhatsApp is now integrated with Geedesk! You can now receive ticket assignments and escalation notifications directly on WhatsApp. Whatsapp Integration comes under our Premium Plan, to know more details please contact our support team.

Step-by-Step Instructions to Start Using WhatsApp for Work:

Step 1: Enable the Auto-assign, Escalation, and VIP Alert checkboxes for WhatsApp in the Rule Engine.

Step 2: Ensure your attendance is enabled.

Step 3: Create a ticket. You will receive the assigned ticket message on WhatsApp in the following format.

Step 4: You can resolve or put the ticket on hold using the same WhatsApp number where you received the message.

Step 5: To put the ticket on hold, type “Oh [space] RefID” Example-“oh 5”. This command is not case-sensitive, so you can use either uppercase or lowercase letters.

Step 6: Once the ticket is put on hold, you will receive an acknowledgment message in the following format.

Step 7: Similarly, to resolve the ticket, type “Re [space] RefID” Example-“Re 5”. This command is also not case-sensitive, so you can use either uppercase or lowercase letters.

Step 8: Once the ticket is resolved, you will receive an acknowledgment message in the following format.

Step 9: If the ticket gets escalated, you will receive an escalation message in the format mentioned below.

Step 10: Once VIP alert raised at your property, You will receive VIP alert messages in the format shown below.

Step 11: If you have enabled two-step verification from your profile, you will receive the OTP on WhatsApp in the format shown below.