Go to Tickets → Open Tickets. You can see the tickets which are all in Open status. You can view the Open tickets in two places, one is from the Open tickets page and from the Dashboard.

How to view the open tickets from Open tickets page:

Step 1: Go to Tickets-Open Tickets

Step 2: On the open tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department.

The Open Tickets in Dashboard View: