Employee insight is used to generate the report of users how much tickets are assigned to them.

You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option.

How to Generate an Employee Report:

Go to Reports → Employee Insight after coming to the Employee Report page

• At first in the side filter select Filter by User type the specific user’s name whose report you want

to get,

• Similarly, add the Department from which department the user is mapped.

• Add Filter by Date from which time interval you require.

• After adding all details in the filters click Apply, then it shall generate the report of the

particular user for a particular interval of time.