You Can view the New ticket in the dashboard of your account in Geedesk and also you can view it in the New tickets page.

Dashboard:-

To view in New tickets page:-

Step 1: Go to Tickets → New Tickets.

You can view all newly created tickets, as well as tickets that were not auto-assigned due to reasons such as the user's attendance OFF, room or location, or the user not being mapped to a department category. You are also provided with an option to take ownership of these tickets by Just clicking the TAKE option.

Step 2: On the new tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department.