In Geedesk, once a ticket is created and assigned to a user, it can also be reassigned to another user.

Steps to Reassign a Ticket:

Step 1: Open the Ticket Detail Page of the ticket that needs to be reassigned.

Step 2: Locate the Reassign To option. From the dropdown, select the user to whom the ticket should be reassigned.

Step 3: The selected user will receive an SMS notification about the reassigned ticket.

Important Notes:

Go to Admin → Rule Engine → Reassign Tickets to All and enable the option.

If Reassign Tickets to All is enabled in the Rule Engine, the dropdown will show all users, regardless of their attendance status.

If the option is disabled, the dropdown will display only the users in the respective department category whose attendance is enabled.