Geedesk Knowledge Base

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====== Long Notification Ring ======

==== Overview ====


GeeDesk has introduced the Long Notification Ring feature to ensure ticket owners are promptly alerted when tickets that are **assigned** or **reassigned** to them..

**Ticket Owners**

Ticket owners will receive a long notification ring for:

  * Assigned tickets
  * Reassigned tickets

This feature helps improve awareness and ensures timely attention to tickets.



====How to Enable Long Notification Ring====


Steps to Enable Long Notification Ring

**Step 1:**
Go to Admin.

**Step 2:**
Navigate to Rule Engine.

**Step 3:**
Select Long Notification Ring.

**Step 4:**
Enable the Long Notification Ring checkbox.

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Once enabled, users will start receiving notifications for:

  * Assigned tickets
  * Reassigned tickets