VIP alert

It is used to create a Report of total generated VIP alerts in the property according to the filter. How to Create VIP Alert Report: Go to Reports ->  VIP Alerts. You can filter it by the Frequency. (i.e by Last Week, Last Month, Last 3 months, etc).

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Usage metrics

This option in reports helps the user to analyze and get the reports of the property based on usages. In below image this is how a Usage Metrics Report page looks like: How to get Usage Metrics  Go to Reports  Usage matrices. You can get the report by using filtering the departments, frequency, and the […]

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Employee Tickets log

This page is used to take a report log of the employee’s worked ticket. This log is very useful to analyse each and every employees are working with the ticket. To get this log, you have to Go to Reports -> Employee tickets log. Then you will get the page of employees ticket log, in […]

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Employee insights

Employee insight is used to generate the report of users how much tickets are assigned to them. You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option. How to Generate an Employee Report: Go to Reports →  Employee Insight after coming to the Employee […]

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Daily report log:

On this page, the Managers of the department and GM can see the Daily Report was generated. To see the Logs for the user report and the GM report log Go to Reports -> Daily report log. Here in daily report page, we have two types of report log such as: User report log  GM report […]

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Real-Time insights

Go to Reports -> Real-time insights. Real-time insights are to analyze what is happening currently in the property. You can get the report by using filters such as the departments, frequency, and the guest ticket. After filtering you can get the report as Total tickets. Open tickets. On-Hold tickets. Delete tickets. Escalated tickets. Resolved tickets.

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Intelligent Insights

Go to Reports -> Intelligent insights. Intelligent insights are to analyze what is happening in the property. You can get the report by using filters such as the departments, frequency, and the guest ticket. After filtering you can get the report as Rooms with most tickets. High performing departments. Department wise tickets. Department with most […]

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Analytics

Go to Reports -> Analytics. It is used to generate the report for top raised tickets. You can get the report by using filters. You can filter the tickets by Department, days wise, Guest tickets, Top 15 tickets, Escalated tickets. After filtering you can download the reports.

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Custom reports

Custom reports Go to Reports →  Custom. You can generate reports by the particular room, particular department, particular ticket type, the particular time, and also you can filter by Guest/Non-Guest ticket, Escalated/Non-Escalated and by the Ticket status (Resolved, On Hold, open) that you need.

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Report Subscriptions

There are two extra feature for to get the alert for the incomplete tickets to the Head of the department. Age report No user alert. To enable the option Go to -> Reports -> Subscriptions. Age Report: If you enable the age report, the Manager role gets the reports by email for the tickets which […]

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