Category: Reports

It is used to create a Report of total generated VIP alerts in the property according to the filter. How to view VIP Alert Report: Go to Reports ->  VIP Alerts. You can filter it by the Frequency. (i.e by Last Week, Last Month, Last 3 months, etc).

This option in reports helps the user to analyze and get the reports of the property based on usages. In below image this is how a Usage Metrics Report page looks like: How to get Usage Metrics  Go to Reports  Usage matrices. You can get the report by using filtering the departments, frequency, and the […]

This page is used to take a report log of the employee’s worked ticket. This log is very useful to analyse each and every employees are working with the ticket. To get this log, you have to Go to Reports -> Employee tickets log. Then you will get the page of employees ticket log, in […]

Employee insight is used to generate the report of users how much tickets are assigned to them. You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option. How to Generate an Employee Report: Go to Reports →  Employee Insight after coming to the Employee […]

On this page, the Managers of the department and GM can see the Daily Report was generated. To see the Logs for the user report and the GM report log Go to Reports -> Daily report log. Here in daily report page, we have two types of report log such as: User report log  GM report […]

Go to Reports -> Real-time insights. Real-time insights are to analyze what is happening currently in the property. You can get the report by using filters such as the departments, frequency, and the guest ticket. After filtering you can get the report as Total tickets. Open tickets. On-Hold tickets. Delete tickets. Escalated tickets. Resolved tickets.

Go to Reports -> Intelligent insights. Intelligent insights are to analyze what is happening in the property. You can get the report by using filters such as the departments, frequency, and the guest ticket. After filtering you can get the report as Rooms with most tickets. High performing departments. Tickets and Department. Department with most […]

Go to Reports -> Analytics. It is used to generate the report for top raised tickets. You can get the report by using filters. You can filter the tickets by Department, days wise, Guest tickets, Top 15 tickets, Escalated tickets. After filtering you can download the reports.

Custom reports is used to get a detail report of tickets raised at your property. You can download the report by giving dates (from and To) for 3 months. For example -(January-March). To download the reports follow the below steps: Go to Reports → Custom. Select the from date, you can get report for particular room, […]