How to check Daily GM reports in Geedesk

This article will guide you on how to check for GM reports in Geedesk. Basically GM reports in Geedesk are sent at the end of the day through emails daily. How to check GM report logs: In the beginning login into your Geedesk account with your credentials, then in the dashboard in the left side […]

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Attendance Log Reports

Attendance log : It plays an important role in all types of the organization including the hotel industry. In previous years we maintained a traditional manual attendance log which would require huge piles of papers and records, but as Geedesk is a cloud-based product, it helps to view the service engineers working hours and his […]

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How to generate Custom reports

Custom reports: By using this option, you can generate your own defined reports in a range of two different dates. You can generate reports according to the particular room, particular department, particular ticket type or by the particular time that you want. How to generate Custom Report: In the beginning login into your Geedesk account […]

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Basic reports

Basic Report: Basic reports are to analyze the ticket details of the last 7 days. It gives the details of tickets as to how many tickets are in Open, Resolved, On hold, Escalated like that. We can analyze it with the Bar diagrams, Line Diagrams, Stack Diagrams, and Tiled Diagram. You can use a different […]

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Understanding Daily Report log

There are two reports we can configure in Geedesk to receive it automatically to the Inbox namely 1) User report – It will give complete information of the department wise job order information and it can be configured to send it to the respective department manager email address. 2) GM Report –  This report can […]

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Setting up reports automation

This article describes how to automize Reports in Geedesk. Receiving daily user report: The Geedesk user report has complete details of the ticket that is handled by the respective department in a day and it will be generated automatically and sent to the user account who enabled the option to receive the report. Please follow […]

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Understanding Intelligent Insights

Intelligent Insights is the centerpiece of the reporting module in Geedesk. It is the realtime graphical representation of the complaints and requests management process of your property (hotel or resort). Intelligent Insights offers various metrics like Rooms with most complaints or requests, departments with most complaints and departments with most escalations and so on. How […]

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User report

This article will describe how to get a user report to know their performance User Report : The user report has the individual user performance by means how many tickets handled by that user in the month, the activities related working with ticket and also it will shows his metrics. To view the user report […]

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What is VIP Alert and how to create VIP Alert Reports

Criteria for Categorizing guests as a VIP may differ from hotel to hotel. Any VIP approaching a hotel should be informed to all the assets of the property to acknowledge to serve a very delightful service to your VIP. Hence in this article, we will be discussing What is VIP Alert and how to create […]

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What is Usage Metrics and how to see it?

This article will help you how to understand what is Usage Metrics and how to use it. Usage metrics This option in reports helps the user to analyze and get the reports of the property based on usages. The image below shows how the Usage Metrics Report page looks like: How to get Usage Metrics  […]

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