- Go to Reports -> Intelligent insights.
- Intelligent insights are to analyze what is happening in the property.
- You can get the report by using filters such as the departments, frequency, and the guest ticket.
- After filtering you can get the report as
- Rooms with most tickets.
- High performing departments.
- Department wise tickets.
- Department with most escalation.
- The most tickets were taken by.
- Most tickets resolved by.
- Min & Max ticket resolved time departments.
- Average resolution time.
