• Go to Reports -> Intelligent insights.
  • Intelligent insights are to analyze what is happening in the property.
  • You can get the report by using filters such as the departments, frequency, and the guest ticket.
  • After filtering you can get the report as
  • Rooms with most tickets.
  • High performing departments.
  • Department wise tickets.
  • Department with most escalation.
  • The most tickets were taken by.
  • Most tickets resolved by.
  • Min & Max ticket resolved time departments.
  • Average resolution time.