- This option in reports helps the user to analyze and get the reports of the property based on usages. In below image this is how a Usage Metrics Report page looks like:
How to get Usage Metrics
- Go to Reports Usage matrices.
- You can get the report by using filtering the departments, frequency, and the guest ticket.
- You can get the reports for
- The total users created.
- The number of users who worked on tickets.
- The number of users who have never worked on tickets.
- The total number of Tickets.
- The total number of Unassigned Tickets.
- The total number of Open Tickets.
- The total number of On-Hold Tickets.
- The total number of Resolved Tickets.
- The total number of Inactive Tickets.
- The number of tickets crossing 1st escalation.
- The number of tickets crossing 2nd escalation.
- The number of tickets crossing 3rd escalation.
- The number of tickets crossing 4th escalation.