- Employee insight is used to generate the report of users how much tickets are assigned to them.
- You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option.
How to Generate an Employee Report:
- Go to Reports → Employee Insight after coming to the Employee Report page
- At first in the side filter select Filter by User type the specific user’s name whose report you want to get,
- Similarly, add the Department from which department the user is mapped.
- Add Filter by Date from which time interval you require.
- After adding all details in the filters click Apply, then it shall generate the report of the particular user for a particular interval of time.