• Employee insight is used to generate the report of users how much tickets are assigned to them.
  • You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option.

How to Generate an Employee Report:

  • Go to Reports →  Employee Insight after coming to the Employee Report page
  • At first in the side filter select  Filter by User type the specific user’s name whose report you want to get, 
  • Similarly, add the Department from which department the user is mapped.
  • Add Filter by Date from which time interval you require.
  • After adding all details in the filters click Apply, then it shall generate the report of the particular user for a particular interval of time.