On this page, the Managers of the department can see the daily user ticket Report was generated. To see the Logs for the user report. Go to Logs -> User report log.
Category: Get Started
How to Hold the Ticket
After completing the assigned task, you should have to resolve the ticket if not the ticket will escalated to the HOD/ Sup. In case you need more time to resolve the ticket or if you got assigned with multiple task in a same time then you can hold the ticket as per the priority. For […]
How to resolve the tickets
After completing the assigned task, you should have to resolve the ticket if not the ticket will escalated to the HOD/ Sup. You can resolve the ticket in three ways: Through web application -> Click the ticket which you need to resolve -> Click the drop-down option of Status -> Resolve. Through Android application – […]
Executive Summary Report
An executive summary report is a document that gives you a brief overview of all the work that was done on your property in a day, week and for a month. You’ll get the complete report by email, and it will be sent to a maximum of 5 people who are mapped in the executive […]
Connected tickets
What is connected ticket types It is used to assign the bulk ticket at the same time by creating a single ticket. At the same time we can create a ticket for multiple departments. For eg: If the Kitchen sink is blocked and we need to clean the floor in the kitchen, for that we […]
How to delete the ticket
In Geedesk the Delete option has mentioned as Inactive. If you have created the ticket wrongly or mistakenly which not to be created, then you can mark it as Inactive (delete). To Inactive the ticket there is 2 ways: Through web application – Click the ticket from the dashboard or you can select from where […]
Basic Reports
Go to Reports -> Basic. Basic reports are to analyze the ticket details of the last 7 days. It gives the details of tickets as to how many tickets are in Open, Resolved, On hold, Escalated like that. We can analyze it with the Bar diagrams, Line Diagrams, Stack Diagrams, and Tiled Diagrams.
How to view New tickets
You Can view the New ticket in the dashboard of your account in Geedesk and also you can view it in the New tickets page. Dashboard:- To view in New tickets page:- Go to Tickets → New Tickets. You can see the tickets which are all newly created.
What is “Follow-Ups”
You will able to see tickets that got resolved in the last one hour.Go to Home → Follow-Ups.