Ticket Category

The ticket category in Geedesk is the feature that allows users to categorize ticket types based on their respective ticket categories. For example, if you select “AC” all ticket types related to AC will be conveniently listed for easy reference. Users can map ticket types to ticket categories using the following steps: Step1: Go to […]

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New Columns Introduced in Custom Report

Geedesk has introduced new columns in the reports generated within the custom report. New coloums introduced within the custom report are listed below: Ticket Category: In this column, we can see the different categories of ticket types. Ticket Sense: Ticket Sense is used to identify whether the ticket is a service request or complaint. Guest […]

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VIP ALERT GROUP

The VIP ALERT system has been enhanced with the addition of VIP ALERT Group. This feature allows us to create groups and add users to them. Messages will only be delivered to users associated with a particular group when the group is called in the VIP Alert Group. Follow the steps below to create groups […]

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Tickets Audited Log

An Audit log is like a detailed record of everything that happens with tickets and services for guests. It keeps track of important information like ticket details, the work that was done, and any interactions with guests for service. This log is useful because it keeps things transparent, makes it easier for people to take […]

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How to Change password for the users

Admin users can change the password for the other users. To change the user password – Go to Admin -> Users – Click the change password option for which user you need to change the password -> Enter the new password -> confirm the new password and save it.

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GM Report Log

On this page, the GM of the property can see the Daily Report was generated. To see the Logs for the GM report. Go to Logs -> GM report log.

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User Report Log

On this page, the Managers of the department can see the daily user ticket Report was generated. To see the Logs for the user report. Go to Logs -> User report log.

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How to Hold the Ticket

After completing the assigned task, you should have to resolve the ticket if not the ticket will escalated to the HOD/ Sup. In case you need more time to resolve the ticket or if you got assigned with multiple task in a same time then you can hold the ticket as per the priority. For […]

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How to resolve the tickets

After completing the assigned task, you should have to resolve the ticket if not the ticket will escalated to the HOD/ Sup. You can resolve the ticket in three ways: Through web application -> Click the ticket which you need to resolve -> Click the drop-down option of Status -> Resolve. Through Android application – […]

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Executive Summary Report

Executive summary report which sends you the full report of the works what are all done in a day in your property It will gives you the full report over mail and it will receives to who is in the user role Admin. Also you can download the report from the Geedesk application too to […]

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