GM Report Group

Please follow the below steps to map the users and receive the GM Report: Step 1: Go to Admin -> Groups->Create Group-> Add Users-> Map maximum 5 users to the right side. Step 2: Now Go to Admin-> Reports Group Mapping->GM Report Group->Select the group created-> then Save. After the complete process is done, you […]

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Executive Summary Report Group

Please follow the below steps to map users and receive the executive summary report: Step 1: Go to Admin -> Groups->Create Group-> Add Users-> Map maximum 5 users to the right side. Step 2: Now Go to Admin-> Reports Group Mapping->Executive summary group->Select the group created-> then Save. Now you will be receiving the Executive […]

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What is Property dashboard in Geedesk?

The Property Dashboard is a tool for property managers or owners overseeing multiple properties. It provides a centralized interface to efficiently monitor guest complaints and requests across various locations. This feature streamlines communication and management tasks, making it easier to address issues promptly and enhance the overall guest experience. To access the Property Dashboard, individuals […]

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Ticket Category

The ticket category in Geedesk is the feature that allows users to categorize ticket types based on their respective ticket categories. For example, if you select “AC” all ticket types related to AC will be conveniently listed for easy reference. Users can map ticket types to ticket categories using the following steps: Step1: Go to […]

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New Columns Introduced in Custom Report

Geedesk has introduced new columns in the reports generated within the custom report. New columns introduced within the custom report are listed below: Ticket Category: In this column, we can see the different categories of ticket types. Ticket Sense: Ticket Sense is used to identify whether the ticket is a service request or complaint. Guest […]

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VIP ALERT GROUP

The VIP ALERT system has been enhanced with the addition of VIP ALERT Group. This feature allows us to create groups and add users to them. Messages will only be delivered to users associated with a particular group when the group is called in the VIP Alert Group. Follow the steps below to create groups […]

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Tickets Audited Log

An Audit log is like a detailed record of everything that happens with tickets and services for guests. It keeps track of important information like ticket details, the work that was done, and any interactions with guests for service. This log is useful because it keeps things transparent, makes it easier for people to take […]

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How to Change password for the users

Admin users can change the password for the other users. To change the user password – Go to Admin -> Users – Click the change password option for which user you need to change the password -> Enter the new password -> confirm the new password and save it.

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GM Report Log

On this page, the GM of the property can see the Daily Report was generated. To see the Logs for the GM report. Go to Logs -> GM report log.

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