Go to Reports -> Basic. Basic reports are to analyze the ticket details of the last 7 days. It gives the details of tickets as to how many tickets are in Open, Resolved, On hold, Escalated like that. We can analyze it with the Bar diagrams, Line Diagrams, Stack Diagrams, and Tiled Diagrams.
Category: Get Started
How to view New tickets
Go to Tickets → New Tickets. You can see the tickets which are all newly created.
What is “Follow-Ups”
You will able to see tickets that got resolved in the last one hour.Go to Home → Follow-Ups.