How to use Staff Rotas in Geedesk?

Staff Rotas : It helps to set the working hours for the entire user in your Geedesk account this helps to simplify the attendance system. By enabling this the user’s in the Geedesk no need to manually mark the attendance for the day. The staff rotas can be set by the Admin account. To configure […]

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How to use the filters in the tickets ?

Using filters in the tickets : In the tickets Geedesk have many option like Open, Resolved, On hold, Delete and SLA violated ticket. When you click on this you will get the complete report based on your user role. In this ticket view on the right side you have filters like Filters by category , […]

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How to use keyboard shortcut to easily navigate the Geedesk?

Keyboard shortcut keys : For better and speedy navigation in Geedesk you can use the shortcut keys. To know the shortcut keys from your  account please press shift + ? in your keyboard. Now you will get a small screen where you can see the list of shortcut keys that you can use in Geedesk.  

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How to set the default country?

Setting the default country : You can set the default country in the Geedesk to fix the time zone .By setting this the ticket will get assigned and SLA matrix will work. Please follow the below steps to to set the default country 1)  In the Geedesk dashboard in the sidebar menu click on Admin […]

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How to view the insight view of the category?

Insight view of the category : By viewing the insight view of the category you can able to find the details the overall ticket status by means of open,on hold,resolved and SLA violated ticket and also it will give the total man hour that took to handle the ticket. To view this report please follow […]

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How to view the user report?

User Report : The user report has the individual user performance  by means how many ticket handled by that user in the month, the activities related working with ticket and also it will shows his metrics. To view the user report please follow the below steps 1) In the Geedesk dashboard sidebar click on Admin […]

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How to view and download the insight reports?

Insight Reports: In the dashboard side bar menu click on Reports > Insights Now you will have different insight view and in that if you want to see or download any report please follow the below steps 1 ) In all the insight view you have percentage or numbers that will give the clear picture […]

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How to create support ticket?

Support ticket : If you have any queries or issues with Geedesk you can raise the ticket from your user account. To create a ticket from your Geedesk account please follow the below steps 1)  In the dashboard on the top right side corner click on your profile name and find the option support and click […]

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