Receiving daily report : In the Geedesk dashboard click on the profile name and under the drop down menu click on profile > Setting Now you can see the option to change yes to receive the daily report. When you change it to yes the settings will automatically gets saved.
Daily Report log : There is two reports we can configure in Geedesk to receive automatically to the inbox namely 1) User report – It will give complete information of the department wise job order information and it can configured to send it to the respective department manager email address. 2) GM Report – This […]
Attendance log : It is helps to view the service engineers working hours and his details. To get into the attendance log in the dashboard side bar menu click on Reports > Attendance log Report Now on the page you are getting you have to select from and to date where you want to generate […]
Rule Engine : Rule engine helps to manage the way the job order will assign to the service engineer. To activate the rule engine you have to click on Admin > Rule engine in the side bar menu Now you have to click on the tick box to enable the rule engine. It has three […]
Custom Report : By using the customer report you can generate the .CSV file where you can see the entire history of the tickets. To get into the custom report click on Report > Custom report in the side bar menu Now in the page where you have to select from and to date where […]
Insights : Insights have the below information in regards with the issue and performance Rooms with most Issue: It gives a clear picture that in which room you are getting the most of the issue. This helps you as a indicator so that you can do PM to the respective issue on the room and […]
Creating Groups: The group that got created can be mapped to receive the SLA violated email and SMS. While assigning SLA policy for the categories we need to call the group name in the four level of escalation. To create a group you have to click on Admin > Groups in the side bar menu […]