How to create category subject?

Category subject : For every category has the standard job order . You can upload those standard job order templates in Geedesk so that when you are creating ticket after selecting the category and if you start typing the subject you will get a drop down menu of the respective subject that you are creating. […]

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Signup with Geedesk

Signup with Geedesk :   You can signup with Geedesk by following the simple steps 1) you need to open web link http://app.geedesk.com and click on create account. 2) Now you will get a page where you need to fill the form and click on signup.

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Managing Company Profile

Managing company Profile: 1)Login into Geedesk with your user Id and password. 2) In the dashboard click on Admin > Settings 2) Now click on Company Profile. 3) Now you click on update company profile and fill the company detail and click on save. 4) In the similar way click on upload custom logo now you need […]

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How to assign the Service level Agreement (SLA) and Escalation Matrix?

Service Level Agreement and Escalation Matrix : For every ticket creation has to be resolved in a particular time and it is called priority. And this priority level will be vary from different organization. If  the particular ticket is not completed in priority time will be escalated to respective HOD and managers that is called […]

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How to manage Geedesk through SMS?

SMS based Management: You can manage Geedesk by using normal plain text sms and the below action can be performed by that. 1) On duty : You can send plain sms as On duty from your registered mobile number to Geedesk and you will get reply as marked as On duty. It will be automatically […]

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