Setup wizard : After signing up with Geedesk when you are logging with your registered email or phone number and password for the first time you will get setup wizard that will help you complete the setup process. The setup wizard has the following 1) Users 2) Categories 3) Settings 4) Billing 5) Support For […]
Creating Rooms: 1) In the Geedesk dashboard in the sidebar menu click on Admin > Rooms 2) Now on the page you have click on wrench icon and select the create room and now enter the room number or public area of your property and click on save. 3) You can also upload bulk room […]
Adding users to the category : 1) In the Geedesk dashboard in the side bar menu click on Admin >category 2) Now on the page you can see all respective category has add agent option. Please click on that now you will get a new page where you have to click on Add agent now. […]
Creating Categories: 1) In the Geedesk dashboard in the sidebar menu click on Admin > Category 2) Now on the page you have click on Add category and enter the category name like Housekeeping , Front office etc and click on create category. 3) You can also upload bulk category name by clicking on Bulk […]
Adding Comments In the Ticket: 1) In the Geedesk console panel open any ticket and in the very bottom you have option to comments about the ticket.
Changing the Ticket Status: 1) In the Geedesk console panel dashboard you can open any ticket to change the status. 2) You can open any ticket from the dashboard or you can click on Tickets > Open tickets from there you have an option to change the status of the ticket.
Creating Ticket: 1) Login into Geedesk account and in the console page in the bottom you have option to create a new ticket.
Changing the owner of the Ticket: 1) From the Geedesk dashboard open the ticket that you want to make change the ownership. 2) You can open the ticket from the dashboard and also you can open the ticket by click on Tickets > Open Tickets from there you have field called owner click on that […]
Creating user: 1) Login into your Geedesk account and in the dashboard click on Admin > User 2) Now in that page on the top right side click on Add user and fill the details and click on create user.
Different user role : Admin: Admin role have control and rights of all the users and have access to generate report. Manager: Manager role have the control of the particular department and don’t have access to reports. Operator: Operator role have the option to create ticket to the different department and option to view […]