A ticket is created when there is either a request or complaint from the guest or from any particular department in the property.
- At the bottom of the Homepage, there is an option Create Ticket.
In creating a ticket option the following fields are to be selected.
Room / Location:- Here you have to select the Guest room number or Public area (Staffroom & Admin).
Ticket type:-
Here you have to select the ticket type based on the Request or Complaint raised by the Guest.
Description:-
Here the description box is to type and give more information about the Ticket type.
Case 1: If the is Guest asking for 3 water bottles, you have to select the ticket
type as water bottle required, In description type the info as 3 bottles required.
Guest ticket:-
It specifies that the ticket is raised by whom,
Case 2: If request/complaint raised by the Guest – Select YES,
If the request/complaint is raised by someone other than the Guest (staff) Select No. and click Create Ticket option.
