Helps articles to help you get most out of Geedesk https://help.geedesk.com/ 2026-05-01T09:34:43+00:00 https://help.geedesk.com/ https://help.geedesk.com/lib/exe/fetch.php/wiki:dokuwiki.svg text/html 2024-05-13T11:04:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/2fa_authentication?rev=1715598297&do=diff 2 step Authentication text/html 2024-05-15T08:59:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/admin_setting_overview?rev=1715763544&do=diff Admin Setting Overview On the top left side of the filter of the homepage, there is an Admin option below Tickets. In the Admin option, there are 19 sub-options. The nineteen sub-options are:- * Department * Department Categories * Rooms * text/html 2024-05-15T09:16:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/analytics?rev=1715764615&do=diff Analytics Go to Reports -> Analytics. It is used to generate the report for top raised tickets. You can get the report by using filters. You can filter the tickets by Department, days wise, Guest tickets, Top 15 tickets, Escalated tickets. After filtering you can download the reports. text/html 2024-05-08T10:31:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/audit_log?rev=1715164283&do=diff Audit Log Coming soon. text/html 2024-05-15T09:00:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/basic_report?rev=1715763648&do=diff Basic report * Go to Reports -> Basic. * Basic reports are to analyze the ticket details of the last 7 days. * It gives the details of tickets as to how many tickets are in Open, Resolved, On hold, Escalated like that. * We can analyze it with the text/html 2024-05-14T06:12:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/company_profile?rev=1715667131&do=diff Company profile Updation Admin Settings Admin settings are for the admin to update the company details. Updating company profile The company profile is to set up basic things for your company Go to Admin -> Settings -> Company profile -> Update company details text/html 2024-05-15T08:52:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/connected_tickets?rev=1715763129&do=diff Connected Tickets What is connected ticket types It is used to assign the bulk ticket at the same time by creating a single ticket. At the same time we can create a ticket for multiple departments. For eg: If the Kitchen sink is blocked and we need to clean the floor in the kitchen, for that we will create 2 tickets for the plumber – Engineering department and the Housekeeping department for cleaning. text/html 2024-11-20T08:23:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/create_a_single_ticket_for_multiple_rooms?rev=1732090989&do=diff Create a Single Ticket for multiple Rooms This feature allows you to select up to 10 Rooms and one Ticket type. It is part of our premium plan. For more information, please contact our support team. Steps to select multiple Rooms with single Ticket type text/html 2024-11-20T08:21:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/create_multiple_tickets_for_a_single_room?rev=1732090898&do=diff Create multiple Tickets for Single Room This feature allows you to select up to 10 Ticket types and one room or location. It is part of our premium plan. For more information, please contact our support team. Steps to Create a multiple Ticket types for single Room or location: text/html 2024-05-15T09:01:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/custom_report?rev=1715763703&do=diff Custom report Custom reports is used to get a detail report of tickets raised at your property. You can download the report by giving dates (from and To) for 3 months. For example -(January-March). To download the reports follow the below steps: Go to text/html 2024-05-13T10:54:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/daily_gm_report?rev=1715597660&do=diff Daily GM report Gm report - It will gives you the full report with the counts of the daily created ticket and from the report you can know that how many ticket are created how many are in still open, hold status and how many are escalated. It will send you over mail on daily basis. text/html 2024-11-19T07:25:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/department_category?rev=1732001123&do=diff Department Category What is Category & How to create it Create Category * The category is the part of GEEDESK that decides for which user the ticket is to be assigned. * After creating the user, the user should be mapped in the particular department and category, then only will tickets be assigned to the particular user. text/html 2024-05-06T04:54:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/department?rev=1714971293&do=diff DEPARTMENTS What is Departments & How to create a Departments * After adding all the Users of the property in Geedesk, All users need to be mapped to their respective departments. For example: you can create a department such as Engineering, where you can add all the engineering users to it. For example: All Engg Technicians, Engg Supervisors,Chief Technician etc. text/html 2024-05-15T09:18:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/employee_insight?rev=1715764728&do=diff Employee Insight Employee insight is used to generate the report of users how much tickets are assigned to them. You can get the report for user wise, department wise, frequency wise and by the priority wise by using filter option. How to Generate an Employee Report: text/html 2024-05-14T06:37:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/employee_ticket_logs?rev=1715668643&do=diff Employee Ticket Log This page is used to take a report log of the employee’s worked ticket. This log is very useful to analyse each and every employees are working with the ticket. To get this log, you have to Go to Reports -> Employee tickets log. text/html 2024-11-12T09:45:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/escalated_tickets?rev=1731404725&do=diff Escalated Tickets You can view all escalated tickets on the “Escalated Tickets” page under the “Tickets” section. Step 1: Go to Tickets → Escalated Tickets. Step 2: On the escalated tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department. text/html 2024-04-24T07:05:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/escalation_policies?rev=1713942353&do=diff Escalation policies text/html 2024-05-14T06:40:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/escalation_policy?rev=1715668848&do=diff Escalation Policy What is Escalation policies & How to create it * Escalation policies are used when the user gets assigned a ticket,and they have to complete the task within the given time for the task. * If the user did not complete the task within the time, the ticket will be escalated. text/html 2024-05-14T09:43:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/executive_summary_group?rev=1715679786&do=diff Executive Summary Group Please follow the below steps to map users and receive the executive summary report: Step 1: Go to Admin -> Groups->Create Group-> Add Users-> Map maximum 5 users to the right side. Step 2: Now Go to Admin-> Reports Group Mapping text/html 2024-05-15T09:02:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/executive_summary?rev=1715763737&do=diff Executive Summary Report An executive summary report is a document that gives you a brief overview of all the work that was done on your property in a day, week and for a month. You’ll get the complete report by email, and it will be sent to a maximum of 5 people who are mapped in the executive summary report group in the Report group mapping. text/html 2024-04-24T05:40:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/faq?rev=1713937221&do=diff Frequently Asked Questions text/html 2024-11-13T05:37:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/follow_ups?rev=1731476249&do=diff Follow-Ups In Follow up,you will be able to view tickets for up to one hour after they are resolved and can collect guest feedback using the Audit option. Step 1: Go to Home → Follow-Ups. Step 2: You can see only 100 tickets that got resolved in the last one hour in pagination. (only guest tickets - follow ups page), and you can use the filter option to audit by department if needed. text/html 2024-04-24T06:01:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/geedesk_apis?rev=1713938515&do=diff Geedesk APIs text/html 2024-05-02T05:59:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/geedesk_basics?rev=1714629561&do=diff Geedesk Basics In this section you will help articles that will help you with basic settings in Geedesk. * User Profile and Settings text/html 2024-11-19T04:02:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/getting_support?rev=1731988947&do=diff Getting Support Geedesk provides support via Chat, E-mail, and Phone. This page contains all the contact information for the Geedesk Tech Support team if the user has any issue. This page also contains the Knowledge Base which is a guide to Geedesk. text/html 2024-05-14T06:50:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/gm_report_group?rev=1715669428&do=diff GM Report Group Please follow the below steps to map the users and receive the GM Report: Step 1: Go to Admin -> Groups->Create Group-> Add Users-> Map maximum 5 users to the right side. Step 2: Now Go to Admin-> Reports Group Mapping->GM Report Group text/html 2024-05-15T09:22:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/gm_report_log?rev=1715764957&do=diff GM Report Log On this page, the GM of the property can see the Daily Report was generated. To see the Logs for the GM report. Go to Logs -> GM report log. text/html 2024-04-24T08:17:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/good_sysadmin?rev=1713946654&do=diff Good SysAdmin Good SysAdmin is a membership site that is loaded with good articles that will help you become a good system administrator. If your organisation is our client, then you can have free access to Good SysAdmin. Please reach out to our support team with the email address or phone number that you use to login into Geedesk and we will be more than happy to provide you access to text/html 2024-05-14T06:38:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/groups?rev=1715668738&do=diff Groups What is Group & How to create it * The Group is the part of GEEDESK that decides for which user the Escalated ticket alert to be assigned. * After creating the user, the user (Supervisor, Manager, GM) should be mapped in the respective department groups, then only the escalated ticket alert to the respective department head. text/html 2024-04-24T07:06:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/guest_app?rev=1713942365&do=diff Guest app text/html 2024-11-13T11:09:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/homepage?rev=1731496186&do=diff Homepage This is the introductory page for Geedesk Technologies, showcasing all key details, features, notifications, and options. Below is a preview of the Geedesk homepage: 1 A menu bar is located below the Geedesk logo, displaying options such as Tickets, VIP Alert, Reports, Logs, Settings, Geedesk Coaching, and more. text/html 2024-05-15T08:53:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_change_password_for_the_users?rev=1715763180&do=diff How to change password for users Admin users can change the password for the other users. To change the user password – Go to Admin -> Users – Click the change password option for which user you need to change the password -> Enter the new password text/html 2024-09-03T12:14:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_create_a_ticket?rev=1725365667&do=diff How to create a Ticket A ticket is created when there is either a request or complaint from the guest or from any particular department in the property. At the right side of the Homepage, there is an option Create Ticket. In creating ticket option the following fields are to be selected. text/html 2026-04-27T12:09:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_enable_long_notification_ring?rev=1777291779&do=diff Long Notification Ring Overview GeeDesk has introduced the Long Notification Ring feature to ensure ticket owners are promptly alerted when tickets that are assigned or reassigned to them.. Ticket Owners Ticket owners will receive a long notification ring for: text/html 2025-09-17T05:04:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_enable_notifications?rev=1758085456&do=diff Notifications You can now enable notifications for both the web and Android applications. Please follow the steps below to enable them: Web Application: Enabling Notifications Step 1: Near the URL bar, click on the filter button where you will find the notification option. text/html 2025-09-15T04:21:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_reassign_a_ticket?rev=1757910101&do=diff Reassigning Tickets in Geedesk In Geedesk, once a ticket is created and assigned to a user, it can also be reassigned to another user. Steps to Reassign a Ticket: Step 1: Open the Ticket Detail Page of the ticket that needs to be reassigned. Step 2: text/html 2024-05-15T08:51:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_schedule_a_ticket?rev=1715763068&do=diff How to Schedule a Ticket This option is used to create a ticket to be assigned at a later time. You can schedule a ticket at the top of the Homepage. * Click the Icon of the Scheduled Ticket. * Then the Schedule Ticket page will open. * Select the option Yes in Schedule option text/html 2024-11-19T05:33:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/inactive_tickets?rev=1731994416&do=diff Inactive Tickets You can see all the tickets which are deleted or inactive. Step 1: Go to Tickets → Inactive Tickets Step2: On the inactive tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department. text/html 2024-04-24T07:06:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/integrations?rev=1713942378&do=diff Integrations text/html 2024-05-15T09:15:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/intelligent_insights?rev=1715764556&do=diff Intelligent insights * Go to Reports -> Intelligent insights. * Intelligent insights are to analyze what is happening in the property. * You can get the report by using filters such as the departments, frequency, and the guest ticket. * After filtering you can get the report as text/html 2024-05-13T11:28:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/login?rev=1715599727&do=diff Login Geedesk is a cloud based software so you can login it in any devices with internet connection. For login into your user account you have to enter the URL of Geedesk in the link bar or in search column and the URL is <https://app.geedesk.com> You can login with your text/html 2024-05-14T06:17:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/manage_attendance?rev=1715667428&do=diff Manage Attendance It is to mark the Attendance when you are in a shift. The employee who is in a shift they should mark their attendance ON, then only the tickets will be assigned to them. Go to Home→ Manage Attendance. * In the below image is the text/html 2024-05-14T06:43:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/mis_report?rev=1715669005&do=diff MIS Report The MIS Report is designed to provide a monthly overview of tickets raised within the property, including both guest services & complaints and internal tickets. This comprehensive report will be sent to department managers and administrators via email on the first day of the subsequent month. text/html 2024-04-24T06:00:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/more_reports?rev=1713938403&do=diff More reports in Geedesk text/html 2024-11-20T04:54:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/multiple_rooms_single_ticket_type_selection?rev=1732078477&do=diff Multiple Rooms and Single Ticket type This feature allows you to select up to 10 Rooms and one Ticket type. It is part of our premium plan. For more information, please contact our support team. Steps to select multiple Rooms with single Ticket type text/html 2024-11-19T09:55:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/multiple_rooms-single_ticket_type?rev=1732010150&do=diff Multiple Ticket Types Single Room This feature allows you to select up to 10 Ticket types and one room or location. It is part of our premium plan. For more information, please contact our support team. Steps to Create a multiple Ticket types for single Room or location: text/html 2024-11-20T04:56:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/multiple_ticket_types_single_room_selection?rev=1732078575&do=diff Multiple Ticket Types and Single Room This feature allows you to select up to 10 Ticket types and one room or location. It is part of our premium plan. For more information, please contact our support team. Steps to Create a multiple Ticket types for single Room or location: text/html 2024-05-14T06:16:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/my_team_tickets?rev=1715667401&do=diff My Team Tickets In the My Team Ticket option, you will be able to see the tickets created by your Department/Team. Go to Home -> My Team Tickets. For example – Housekeeping department users can see only housekeeping department tickets which were created by them. text/html 2024-05-14T06:15:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/my_tickets?rev=1715667308&do=diff My Tickets In the My Tickets option, you will be able to see the tickets which are created by you. Go to Home →My Tickets. text/html 2024-05-13T09:41:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/new_coloumn_introduced_in_geedesk?rev=1715593288&do=diff New Columns Introduced in Geedesk Geedesk has introduced new columns in the reports generated within the custom report. New columns introduced within the custom report are listed below: Ticket Category: In this column, we can see the different categories of ticket types. text/html 2024-11-12T09:56:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/new_tickets?rev=1731405413&do=diff New Tickets You Can view the New ticket in the dashboard of your account in Geedesk and also you can view it in the New tickets page. Dashboard:- To view in New tickets page:- Step 1: Go to Tickets → New Tickets. You can view all newly created tickets, as well as tickets that were not auto-assigned due to reasons such as the user's attendance OFF, room or location, or the user not being mapped to a department category. You are also provided with an option to take ownership of these ticke… text/html 2024-11-12T07:45:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/on_hold_tickets?rev=1731397509&do=diff ====== On Hold Tickets ======. You can view all tickets with “On Hold” status by selecting “On Hold Tickets” under the “Tickets”. Step 1: Go to Tickets-> On Hold tickets Step 2: On the On Hold tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department. text/html 2024-11-12T07:21:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/open_tickets?rev=1731396061&do=diff Open Tickets Go to Tickets → Open Tickets. You can see the tickets which are all in Open status. You can view the Open tickets in two places, one is from the Open tickets page and from the Dashboard. How to view the open tickets from Open tickets page: text/html 2024-05-15T09:17:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/realtime_insight?rev=1715764670&do=diff Real time Insight Go to Reports -> Real-time insights. Real-time insights are to analyze what is happening currently in the property. You can get the report by using filters such as the departments, frequency, and the guest ticket. After filtering you can get the report as Total tickets. Open tickets. On-Hold tickets. Delete tickets. Escalated tickets. Resolved tickets. text/html 2024-04-24T05:43:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/release_notes?rev=1713937432&do=diff Release notes text/html 2025-09-15T04:16:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/repeat_tickets?rev=1757909818&do=diff Repeat Tickets In Geedesk, a ticket can be scheduled and repeated based on a chosen frequency (daily, weekly, monthly, or yearly). 👉 Please follow the steps below to schedule repeat tickets: Step 1: Click the pencil icon on the dashboard. Step 2: text/html 2024-05-11T04:20:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/report_subcription?rev=1715401204&do=diff Report Subcription There are two extra feature for to get the alert for the incomplete tickets to the Head of the department. Age report No user alert To enable the option Go to -> Reports -> Subscriptions. Age Report: If you enable the age report, the Manager role gets the reports by email for the tickets which are in On Hold or Open status for more than 6 hours. text/html 2024-11-12T08:02:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/resolved_tickets?rev=1731398543&do=diff Resolved Tickets You can view all resolved tickets on the “Resolved Tickets” page under the “Tickets” section. Step 1: Go to Tickets → Resolved Tickets. Step 2: On the Resolved tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department. text/html 2024-11-19T07:09:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/rooms_and_public_area?rev=1732000148&do=diff Rooms and Public Area What is Rooms & How to create it Rooms: In this section, the user can add Rooms of the Property for mapping in Geedesk. At first, all the room numbers shall be added then followed by all public areas (like Lobbies, Parking areas,..etc). Here we can upload Rooms either by adding individually or even adding in bulk. text/html 2024-05-14T06:43:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/rule_engine?rev=1715669032&do=diff Rule engine Rule engine Go to Admin -> Rule engine. It is used to make an alteration in the tickets and escalations. In the Rule engine, three main options are there. They are If all agents are busy? Wait for the technician to get free. Continue assign tickets. Assign tickets to the agent with the lowest ticket. text/html 2024-11-19T05:29:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/scheduled_tickets?rev=1731994181&do=diff Scheduled Tickets The Scheduled Ticket is a ticket that is created beforehand to be assigned to a user at a particular time in the near future. For example, if a guest is checking out tomorrow, we can schedule a ticket by today that the guest is checking out tomorrow at a particular time. text/html 2024-05-09T04:39:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/search_tickets?rev=1715229556&do=diff Search tickets This option can be used to search and find any particular ticket for any reference. To search for a ticket there are two methods: Search by ticket id. Search by ticket type. text/html 2026-04-27T11:53:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/sending_alert_to_duty_manager?rev=1777290791&do=diff Send Alert to Duty Manager Purpose The Send Alert to Duty Manager feature allows escalation message alerts from all departments to be sent to the Duty Managers of the property. A maximum of three (3) Duty Managers can be enabled. Steps to Enable Send Alert to Duty Manager text/html 2026-04-27T11:40:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/sending_alert_to_ticket_owner?rev=1777290041&do=diff Send Alert to Ticket Owner Purpose The Send Alert to Ticket Owner feature in GeeDesk allows escalated ticket messages to be sent to the ticket owner. All four levels of escalation will be shared with the ticket owner. This helps the ticket owner stay informed and complete the required work accordingly. text/html 2024-04-24T05:43:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/setup_configuration_guide?rev=1713937392&do=diff Setup and configuration guide text/html 2026-04-27T09:40:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/sidebar?rev=1777282834&do=diff === Learn about Geedesk === * Understanding Geedesk * Geedesk APIs * Release notes * FAQ * Getting Support Getting Started * Login * User Profile and Settings * Company profile * Search tickets * To Change Password from profile Home * Homepage * My Tickets * Follow ups * My Team Tickets * Manage Attendance Tickets * New tickets * Open tickets * Escalated tickets * On hold tickets * Resolved tickets * Inactive tickets * Scheduled tickets * Repea… text/html 2024-04-24T07:33:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/socials?rev=1713944033&do=diff Socials Feel free out to us via our social network profiles. text/html 2024-04-24T07:36:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/start?rev=1713944200&do=diff Geedesk Knowledge Base Welcome to the Geedesk knowledge base. This is a repository of help articles written by our team to help you make the most out of Geedesk. How to use the knowledge base? You can click on the articles from the side bar on the left side of the screen. text/html 2024-05-15T08:58:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/step_by_step_how_to_configure_property_dasboard_users?rev=1715763487&do=diff Step By Step/ How to configure Property dashboard Steps to follow to enable the Property dashboard Step 1: Go to Admin-> Users Step 2: To enable the property dashboard for a user, click on their username. Then, on the user detail page, locate the Wrench icon in the top-right corner and click on it. Finally, select ‘Enable Property Dashboard text/html 2024-05-14T06:30:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/subcriptions?rev=1715668214&do=diff Report Subcription There are two extra feature for to get the alert for the incomplete tickets to the Head of the department. Age report No user alert. To enable the option Go to -> Reports -> Subscriptions. Age Report: If you enable the age report, the Manager role gets the reports by email for the tickets which are in On Hold or Open status for more than 6 hours. text/html 2024-04-24T06:05:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/support?rev=1713938707&do=diff Geedesk Support text/html 2024-05-15T09:24:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/ticket_audit_logs?rev=1715765094&do=diff Ticket Audit Logs An Audit log is like a detailed record of everything that happens with tickets and services for guests. It keeps track of important information like ticket details, the work that was done, and any interactions with guests for service. This log is useful because it keeps things transparent, makes it easier for people to take responsibility, and allows us to analyze how well we’re taking care of our guests. text/html 2024-05-06T11:53:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/ticket_category?rev=1714996409&do=diff Ticket Categories The ticket category in Geedesk is the feature that allows users to categorize ticket types based on their respective ticket categories. For example, if you select “AC” all ticket types related to AC will be conveniently listed for easy reference. text/html 2024-05-04T04:14:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/ticket_types?rev=1714796052&do=diff Ticket Types What is Ticket types & How to create it * In Geedesk the Ticket type is known as the content of the job order which is raised by the Guest or the Staff in the property. * For example: If the Guest asking for the Water or Coffee that is the content of the job order and it would be the Ticket type. text/html 2024-07-09T09:50:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/to_change_password_from_profile?rev=1720518626&do=diff To Change Password from Profile You can change the password from profile by following the below steps. Step1: Click on profile-> Settings-> Change password Step2: Enter the current Password then add the new password, Reenter the new password. text/html 2025-03-31T04:50:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/understanding_geedesk?rev=1743396604&do=diff Understanding Geedesk Geedesk is a cloud-based hotel management software designed to help hotels and resorts manage guest requests and complaints effectively. It enables staff to respond quickly to guest needs, track issues, and ensure timely resolution, enhancing the overall guest experience. Additionally, it provides detailed reports to monitor and improve the hotel's performance in handling guest services. text/html 2024-05-15T09:19:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/usage_metrix?rev=1715764788&do=diff Usage Metrics This option in reports helps the user to analyze and get the reports of the property based on usages. In below image this is how a Usage Metrics Report page looks like: How to get Usage Metrics Go to Reports Usage matrices. You can get the report by using filtering the departments, frequency, and the guest ticket. text/html 2024-04-24T08:25:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/user_forum?rev=1713947112&do=diff Geedesk User forum The Geedesk user forum is open to the whole internet. Please use this forum to discuss about Geedesk and help each other with their questions and issues. Link: <https://forum.geedesk.com> text/html 2024-05-02T05:57:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/user_profile_settings?rev=1714629423&do=diff User Profile and Settings The profile page is where all the details regarding the user of the profile are updated, attendance can be marked. The profile also has profile settings that contain language, security, and generation of reports. How to get into Profile: text/html 2024-05-15T09:21:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/user_report_log?rev=1715764891&do=diff User Report Log On this page, the Managers of the department can see the daily user ticket Report was generated. To see the Logs for the user report. Go to Logs -> User report log. text/html 2025-01-09T06:03:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/users?rev=1736402627&do=diff Users Who are the Users in Geedesk & How to create it Users are the members of the property who will be mapped in Geedesk in their corresponding departments. Create user Go to Admin -> Users -> Add Users Enter all the user details and give the user role as mentioned below, Once this is complete click on Create and the new user will be created. text/html 2024-05-14T06:48:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/vip_alert_group?rev=1715669294&do=diff VIP Alert Group The VIP ALERT system has been enhanced with the addition of VIP ALERT Group. This feature allows us to create groups and add users to them. Messages will only be delivered to users associated with a particular group when the group is called in the VIP Alert Group. text/html 2024-05-14T06:40:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/vip_alert?rev=1715668859&do=diff VIP Alert Report It is used to create a Report of total generated VIP alerts in the property according to the filter. How to view VIP Alert Report: Go to Reports -> VIP Alerts. You can filter it by the Frequency. (i.e by Last Week, Last Month, Last 3 months, etc text/html 2024-09-03T12:45:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/vip_alerts?rev=1725367558&do=diff VIP Alerts VIP Alerts in Geedesk are used to send an alert to Geedesk users when any VIP, VVIP, or HWC guest checkin into your property. Please follow the below steps to raise an alert. Step 1: Select the room number where the guest is staying. text/html 2024-05-13T09:43:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/what_is_property_dashboard_in_geedesk?rev=1715593417&do=diff What is Property Dashboard in Geedesk The Property Dashboard is a tool for property managers or owners overseeing multiple properties. It provides a centralized interface to efficiently monitor guest complaints and requests across various locations. This feature streamlines communication and management tasks, making it easier to address issues promptly and enhance the overall guest experience. To access the Property Dashboard, individuals must already be users of Geedesk. Geedesk users can enab… text/html 2024-05-13T05:00:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/what_is_ticket?rev=1715576407&do=diff What is Ticket In Geedesk the Ticket is known as the job order which is raised by the Guest or the Staffs in the property. For example: If the Guest asking for the Water or Coffee that job order would be the Ticket. text/html 2024-11-18T06:01:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://help.geedesk.com/doku.php/whatsapp?rev=1731909717&do=diff Whatsapp Inbounds WhatsApp is now integrated with Geedesk! You can now receive ticket assignments and escalation notifications directly on WhatsApp. Whatsapp Integration comes under our Premium Plan, to know more details please contact our support team