Helps articles to help you get most out of Geedesk https://help.geedesk.com/ 2026-05-13T10:44:05+00:00 https://help.geedesk.com/ https://help.geedesk.com/lib/exe/fetch.php/wiki:dokuwiki.svg text/html 2026-05-11T10:17:59+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/app_introduction_and_usage?rev=1778494679&do=diff Geedesk GM App Introduction The Geedesk GM App is designed to provide General Managers (GMs) with a complete overview of all ticket activities within their property. Using this application, GMs can easily monitor service requests, track unresolved tickets, review escalations, analyze departmental performance, and quickly identify operational issues. text/html 2026-05-11T09:59:50+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/sidebar?rev=1778493590&do=diff === Learn about Geedesk === * Understanding Geedesk * Geedesk APIs * Release notes * FAQ * Getting Support Getting Started * Login * User Profile and Settings * Company profile * Search tickets * To Change Password from profile Home * Homepage * My Tickets * Follow ups * My Team Tickets * Manage Attendance Tickets * New tickets * Open tickets * Escalated tickets * On hold tickets * Resolved tickets * Inactive tickets * Scheduled tickets * Repea… text/html 2026-05-11T09:55:37+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_enable_notifications?rev=1778493337&do=diff Notifications You can now enable notifications for both the web and Android applications. Please follow the steps below to enable them: Web Application: Enabling Notifications Step 1: Near the URL bar, click on the filter button where you will find the notification option. text/html 2026-04-27T12:09:39+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_enable_long_notification_ring?rev=1777291779&do=diff Long Notification Ring Overview GeeDesk has introduced the Long Notification Ring feature to ensure ticket owners are promptly alerted when tickets that are assigned or reassigned to them.. Ticket Owners Ticket owners will receive a long notification ring for: text/html 2026-04-27T12:01:23+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_23_.png&ns=&rev=1777291283&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_23_.png?w=500&amp;h=500&amp;tok=e2b0a3" alt="image_23_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T12:00:58+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_21_.png&ns=&rev=1777291258&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_21_.png?w=500&amp;h=500&amp;tok=1e9b94" alt="image_21_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:53:11+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/sending_alert_to_duty_manager?rev=1777290791&do=diff Send Alert to Duty Manager Purpose The Send Alert to Duty Manager feature allows escalation message alerts from all departments to be sent to the Duty Managers of the property. A maximum of three (3) Duty Managers can be enabled. Steps to Enable Send Alert to Duty Manager text/html 2026-04-27T11:53:03+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_20_.png&ns=&rev=1777290783&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_20_.png?w=500&amp;h=500&amp;tok=bbad86" alt="image_20_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:51:56+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_19_.png&ns=&rev=1777290716&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_19_.png?w=500&amp;h=500&amp;tok=3f9c59" alt="image_19_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:51:06+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_18_.png&ns=&rev=1777290666&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_18_.png?w=500&amp;h=500&amp;tok=1aa8fb" alt="image_18_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:50:11+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_17_.png&ns=&rev=1777290611&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_17_.png?w=500&amp;h=500&amp;tok=a4a8f7" alt="image_17_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:42:41+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_16_.png&ns=&rev=1777290161&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_16_.png?w=500&amp;h=500&amp;tok=2826c3" alt="image_16_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:42:11+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_15_.png&ns=&rev=1777290131&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_15_.png?w=500&amp;h=500&amp;tok=8504e6" alt="image_15_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:40:41+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/sending_alert_to_ticket_owner?rev=1777290041&do=diff Send Alert to Ticket Owner Purpose The Send Alert to Ticket Owner feature in GeeDesk allows escalated ticket messages to be sent to the ticket owner. All four levels of escalation will be shared with the ticket owner. This helps the ticket owner stay informed and complete the required work accordingly. text/html 2026-04-27T11:38:29+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_14_.png&ns=&rev=1777289909&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_14_.png?w=500&amp;h=500&amp;tok=7bdd8e" alt="image_14_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:37:05+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_13_.png&ns=&rev=1777289825&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_13_.png?w=500&amp;h=500&amp;tok=d38b78" alt="image_13_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:35:56+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_12_.png&ns=&rev=1777289756&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_12_.png?w=500&amp;h=500&amp;tok=25ac07" alt="image_12_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:33:00+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_11_.png&ns=&rev=1777289580&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_11_.png?w=500&amp;h=500&amp;tok=a4bf64" alt="image_11_.png" loading="lazy" width="500" height="500" /> text/html 2026-04-27T11:29:59+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image_10_.png&ns=&rev=1777289399&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image_10_.png?w=500&amp;h=500&amp;tok=cc1973" alt="image_10_.png" loading="lazy" width="500" height="500" />