Helps articles to help you get most out of Geedesk https://help.geedesk.com/ 2026-04-22T17:03:37+00:00 https://help.geedesk.com/ https://help.geedesk.com/lib/exe/fetch.php/wiki:dokuwiki.svg text/html 2025-09-17T05:04:16+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_enable_notifications?rev=1758085456&do=diff Notifications You can now enable notifications for both the web and Android applications. Please follow the steps below to enable them: Web Application: Enabling Notifications Step 1: Near the URL bar, click on the filter button where you will find the notification option. text/html 2025-09-17T04:48:51+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=push.png&ns=&rev=1758084531&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/push.png?w=500&amp;h=500&amp;tok=6323ec" alt="push.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T05:35:41+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=appp.png&ns=&rev=1757914541&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/appp.png?w=500&amp;h=500&amp;tok=1a0a84" alt="appp.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:55:56+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=noti2.png&ns=&rev=1757912156&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/noti2.png?w=500&amp;h=500&amp;tok=d864ab" alt="noti2.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:50:12+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=noti_1.png&ns=&rev=1757911812&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/noti_1.png?w=500&amp;h=500&amp;tok=277ad1" alt="noti_1.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:49:42+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=noti.png&ns=&rev=1757911782&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/noti.png?w=500&amp;h=500&amp;tok=897fc6" alt="noti.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:24:45+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/sidebar?rev=1757910285&do=diff === Learn about Geedesk === * Understanding Geedesk * Geedesk APIs * Release notes * FAQ * Getting Support Getting Started * Login * User Profile and Settings * Company profile * Search tickets * To Change Password from profile Home * Homepage * My Tickets * Follow ups * My Team Tickets * Manage Attendance Tickets * New tickets * Open tickets * Escalated tickets * On hold tickets * Resolved tickets * Inactive tickets * Scheduled tickets * Repea… text/html 2025-09-15T04:21:41+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/how_to_reassign_a_ticket?rev=1757910101&do=diff Reassigning Tickets in Geedesk In Geedesk, once a ticket is created and assigned to a user, it can also be reassigned to another user. Steps to Reassign a Ticket: Step 1: Open the Ticket Detail Page of the ticket that needs to be reassigned. Step 2: text/html 2025-09-15T04:21:32+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=re.png&ns=&rev=1757910092&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/re.png?w=500&amp;h=500&amp;tok=98e58e" alt="re.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:16:58+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/repeat_tickets?rev=1757909818&do=diff Repeat Tickets In Geedesk, a ticket can be scheduled and repeated based on a chosen frequency (daily, weekly, monthly, or yearly). 👉 Please follow the steps below to schedule repeat tickets: Step 1: Click the pencil icon on the dashboard. Step 2: text/html 2025-09-15T04:14:43+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=repeat1.png&ns=&rev=1757909683&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/repeat1.png?w=500&amp;h=500&amp;tok=a4659b" alt="repeat1.png" loading="lazy" width="500" height="500" /> text/html 2025-09-15T04:12:03+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=repeat.png&ns=&rev=1757909523&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/repeat.png?w=500&amp;h=500&amp;tok=ba102d" alt="repeat.png" loading="lazy" width="500" height="500" /> text/html 2025-09-12T12:03:32+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=reassign.png&ns=&rev=1757678612&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/reassign.png?w=500&amp;h=500&amp;tok=3a897d" alt="reassign.png" loading="lazy" width="500" height="500" /> text/html 2025-09-12T11:42:05+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=repeat_2.png&ns=&rev=1757677325&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/repeat_2.png?w=500&amp;h=500&amp;tok=10fbba" alt="repeat_2.png" loading="lazy" width="500" height="500" /> text/html 2025-09-12T11:37:23+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=image1.png&ns=&rev=1757677043&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/image1.png?w=500&amp;h=500&amp;tok=3f2a8d" alt="image1.png" loading="lazy" width="500" height="500" /> text/html 2024-11-19T10:12:55+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=whatsapp_image_2024-11-19_at_10.26.10_am_2_.jpeg&ns=&rev=1732011175&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/whatsapp_image_2024-11-19_at_10.26.10_am_2_.jpeg?w=500&amp;h=500&amp;tok=ab17f3" alt="whatsapp_image_2024-11-19_at_10.26.10_am_2_.jpeg" loading="lazy" width="500" height="500" /> text/html 2024-11-19T10:11:33+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=whatsapp_image_2024-11-19_at_1.32.34_pm_1_.jpeg&ns=&rev=1732011093&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/whatsapp_image_2024-11-19_at_1.32.34_pm_1_.jpeg?w=500&amp;h=500&amp;tok=4c9007" alt="whatsapp_image_2024-11-19_at_1.32.34_pm_1_.jpeg" loading="lazy" width="500" height="500" /> text/html 2024-11-19T09:53:55+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=whatsapp_image_2024-11-19_at_1.35.40_pm.jpeg&ns=&rev=1732010035&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/whatsapp_image_2024-11-19_at_1.35.40_pm.jpeg?w=500&amp;h=500&amp;tok=fdc49b" alt="whatsapp_image_2024-11-19_at_1.35.40_pm.jpeg" loading="lazy" width="500" height="500" /> text/html 2024-11-19T08:06:46+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=whatsapp_image_2024-11-19_at_1.32.34_pm.jpeg&ns=&rev=1732003606&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/whatsapp_image_2024-11-19_at_1.32.34_pm.jpeg?w=500&amp;h=500&amp;tok=2905c3" alt="whatsapp_image_2024-11-19_at_1.32.34_pm.jpeg" loading="lazy" width="500" height="500" /> text/html 2024-11-19T07:59:52+00:00 athulya (athulya@undisclosed.example.com) https://help.geedesk.com/doku.php/?image=whatsapp_image_2024-11-19_at_10.26.10_am_1_.jpeg&ns=&rev=1732003192&tab_details=history&media_do=diff&do=media <img src="https://help.geedesk.com/lib/exe/fetch.php/whatsapp_image_2024-11-19_at_10.26.10_am_1_.jpeg?w=500&amp;h=500&amp;tok=2e566c" alt="whatsapp_image_2024-11-19_at_10.26.10_am_1_.jpeg" loading="lazy" width="500" height="500" />