====== Whatsapp Inbounds ======

**WhatsApp** is now integrated with Geedesk! You can now receive ticket assignments and escalation notifications directly on WhatsApp. Whatsapp Integration comes under our Premium Plan, to know more details **please contact our support team**.

**__Step-by-Step Instructions to Start Using WhatsApp for Work:__**


**Step 1:** Enable the **Auto-assign**, **Escalation**, and **VIP Alert** checkboxes for WhatsApp in the Rule Engine.

{{::rule.png?300|}}

{{::screenshot_from_2024-11-18_11-26-41.png?800|}}

**Step 2:** Ensure your attendance is enabled.

**Step 3:** Create a ticket. You will receive the assigned ticket message on WhatsApp in the following format.

{{::screenshot_from_2024-11-18_11-23-40.png?200|}}

**Step 4:** You can resolve or put the ticket on hold using the same WhatsApp number where you received the message.

**Step 5:** To put the ticket on hold, type "Oh [space] RefID" Example-"**oh 5**". This command is not case-sensitive, so you can use either uppercase or lowercase letters.

**Step 6:** Once the ticket is put on hold, you will receive an acknowledgment message in the following format.

{{::screenshot_from_2024-11-18_11-20-51.png?400|}}

**Step 7:** Similarly, to resolve the ticket, type "Re [space] RefID" Example-"**Re 5**". This command is also not case-sensitive, so you can use either uppercase or lowercase letters.

**Step 8:** Once the ticket is resolved, you will receive an acknowledgment message in the following format.

{{::screenshot_from_2024-11-18_11-22-27.png?400|}}

**Step 9:** If the ticket gets escalated, you will receive an escalation message in the format mentioned below.

{{::screenshot_from_2024-11-18_11-16-44.png?300|}}

**Step 10:** Once VIP alert raised at your property, You will receive VIP alert messages in the format shown below.

{{::screenshot_from_2024-11-18_11-18-58.png?400|}}

**Step 11:** If you have enabled two-step verification from your profile, you will receive the OTP on WhatsApp in the format shown below.

{{::screenshot_from_2024-11-18_11-28-12.png?300|}}