Geedesk Knowledge Base

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====== Users ======
**Who are the Users in Geedesk & How to create it
**

Users are the members of the property who will be mapped in Geedesk in their corresponding departments.

**Create user**

Go to Admin -> Users -> Add Users

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Enter all the user details and give the user role as mentioned below, Once this is complete click on Create and the new user will be created.


**User Roles to follow in Geedesk**



**Systems Department Users:**

Users in the Systems department will be assigned the "**Admin**" role.

**Department Supervisors/Managers:**

Supervisors or managers of departments, including those who are not directly receiving job orders and who are receiving the escalation messages will be assigned the "**Manager**" role.

**End Users/Property Users Receiving Job Orders:**

End users of the property who are receiving job orders will be assigned the "**SE**" (Service Engineer) role.

**Operator Role:**

User with operator role can create tickets and view all department tickets.

This breakdown ensures that users are assigned roles based on their positions and responsibilities within the organization.

**Bulk import user** 

To import Bulk users first you have to make an excel sheet of all users with a File format-

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Download that page in (CSV Comma Separated Value) 
Go to Admin -> users -> Bulk import users -> Choose file -> Select the downloaded CSV sheet of users and click Import.

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After creating the users you have to map the users in the respective Departments and Department Categories for tickets to be assigned.

**Mapping users in the category** 

Go to Admin -> Categories -> Add users -> Drag and drop the users into the right side from the left side.