====== Usage Metrics ======


This option in reports helps the user to analyze and get the reports of the property based on usages. In below image this is how a Usage Metrics Report page looks like:

{{::us1.png?900|}}

**How to get Usage Metrics** 

Go to Reports  Usage matrices.
You can get the report by using filtering the departments, frequency, and the guest ticket.

{{::us.png?200|}}

{{::us1-1.png?900|}}

**You can get the reports for**
  * The total users created.
  * The number of users who worked on tickets.
  * The number of users who have never worked on tickets.
  * The total number of Tickets.
  * The total number of Unassigned Tickets.
  * The total number of Open Tickets.
  * The total number of On-Hold Tickets.
  * The total number of Resolved Tickets.
  * The total number of Inactive Tickets.
  * The number of tickets crossing 1st escalation.
  * The number of tickets crossing 2nd escalation.
  * The number of tickets crossing 3rd escalation.
  * The number of tickets crossing 4th escalation.