====== Report Subcription ======

There are two extra feature for to get the alert for the incomplete tickets to the Head of the department.

**Age report
No user alert.**

To enable the option Go to -> **Reports -> Subscriptions**.

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**Age Report:**

If you enable the age report, the Manager role gets the reports by email for the tickets which are in On Hold or Open status for more than 6 hours.

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**No User alert –**

No user alert is used to make an alert to the Head of the department, if the user is not available to receive the assigned ticket in a respective department.

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