Send Alert to Ticket Owner

The Send Alert to Ticket Owner feature in GeeDesk allows escalated ticket messages to be sent to the ticket owner. All four levels of escalation will be shared with the ticket owner. This helps the ticket owner stay informed and complete the required work accordingly.

Step 1: Go to Admin.

Step 2: Navigate to Escalation Policy.

Step 3: For each created policy, turn Off the policy first.

Step 4: Click the Pencil icon to edit the policy.

Step 5: The Escalation Policy Details page will open.

Step 6: Scroll down and locate the option Send Alert to Ticket Owner.

Step 7: Enable the checkbox.

Step 8: Save the policy.

Step 9: Enable the policy again.

Expected Result

Once enabled, the ticket owner will receive escalation alerts for all four levels of escalation, helping them stay informed and complete their work accordingly.