The Send Alert to Duty Manager feature allows escalation message alerts from all departments to be sent to the Duty Managers of the property. A maximum of three (3) Duty Managers can be enabled.

Step 1: Enable Duty Status for Duty Manager

The Duty Manager must enable themselves to receive escalation messages.

• Log in to GeeDesk.
• On the dashboard, locate the Shield icon near the profile section.
• Click the Shield icon.

• If you are on duty, select Go On Duty.

• If you are off duty, select Go Off Duty.

Note: Only Duty Managers marked as On Duty will receive escalation alerts.

Step 2: Enable “Send Alert to Duty Manager” in Escalation Policy

Admin users must enable the alert option in each escalation policy.

• Go to Admin.
• Navigate to Escalation Policy.

  
* For each created policy, turn Off the policy first.

• Click the Pencil icon to edit the policy.

• The Escalation Policy Details page will open.
• Scroll down and locate the option Send Alert to Duty Manager.
• Enable the checkbox.

• Save the policy.

• Enable the policy again.

Expected Result

Once enabled, escalation alerts from all departments will be sent to Duty Managers who are marked On Duty.