====== Send Alert to Duty Manager ======
 
====Purpose ====


The **Send Alert to Duty Manager** feature allows escalation message alerts from all departments to be sent to the Duty Managers of the property. A maximum of three **(3) Duty Managers** can be enabled.

====== Steps to Enable Send Alert to Duty Manager ======

**Step 1:** Enable Duty Status for Duty Manager

The Duty Manager must enable themselves to receive escalation messages.

  *  Log in to GeeDesk.
  *  On the dashboard, locate the Shield icon near the profile section.
  *  Click the **Shield icon**.

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  *  If you are on duty, select **Go On Duty**.
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  *  If you are off duty, select **Go Off Duty**.

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**Note:** Only Duty Managers marked as On Duty will receive escalation alerts.

**Step 2:** Enable **“Send Alert to Duty Manager”** in Escalation Policy

Admin users must enable the alert option in each escalation policy.

  * Go to Admin.
  * Navigate to Escalation Policy.

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  * For each created policy, turn Off the policy first.

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  * Click the Pencil icon to edit the policy.

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  * The Escalation Policy Details page will open.
  * Scroll down and locate the option Send Alert to Duty Manager.
  * Enable the checkbox.

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  * Save the policy.

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  * Enable the policy again.
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**Expected Result**

Once enabled, escalation alerts from all departments will be sent to Duty Managers who are marked On Duty.