Geedesk Knowledge Base

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== Scheduled Tickets ====== 

The Scheduled Ticket is a ticket that is created beforehand to be assigned to a user at a particular time in the near future.

**For example**, if a guest is checking out tomorrow, we can schedule a ticket by today that the guest is checking out tomorrow at a particular time. 

**Step 1:** You can find the shortcut icon for scheduled tickets on the homepage and you can schedule the ticket.

{{::whatsapp_image_2024-11-19_at_10.26.10_am.jpeg?700|}}

**Step 2:**To view the scheduled tickets Go to **Tickets →  Scheduled Tickets.** You can see the ticket details for Scheduled tickets.

{{::schedule2.png?200|}}

**Step 3:** On the Schedule tickets page, tickets from the past 3 months are displayed by default with pagination. If you need to find a ticket older than 3 months, you can use the filter to specify the date range and department.

{{::whatsapp_image_2024-11-19_at_8.41.37_am.jpeg?700|}}

Step 4: Once the ticket is assigned, you can also check the ticket details page to see whether the ticket is scheduled or not.

{{::whatsapp_image_2024-11-19_at_8.43.30_am_1_.jpeg?700|}}