====== Report Subcription ======

There are two extra feature for to get the alert for the incomplete tickets to the Head of the department.

**Age report**
**No user alert**

To enable the option Go to -> **Reports -> Subscriptions**.

{{::subs.png?400|}}

**Age Report**:

If you enable the age report, the Manager role gets the reports by email for the tickets which are in On Hold or Open status for more than 6 hours.

{{::sub1.png?400|}}


**No User alert** –

No user alert is used to make an alert to the Head of the department, if the user is not available to receive the assigned ticket in a respective department.

{{::sub1-1.png?400|}}