====== Intelligent insights ====== * Go to **Reports** -> **Intelligent insights**. * Intelligent insights are to analyze what is happening in the property. * You can get the report by using filters such as the **departments, frequency, and the guest ticket**. {{::vip-report-3.png?200|}} * After filtering you can get the report as * Rooms with most tickets. * High performing departments. * Tickets and Department. * Department with most escalation. * Average resolution time. {{::in1-1.png?400|}} {{::screenshot-from-2023-10-24-11-35-19-1024x370.png?650|}} {{::screenshot-from-2023-10-24-11-35-29-1024x567.png?650|}}