====== Reassigning Tickets in Geedesk ======

In Geedesk, once a ticket is created and assigned to a user, it can also be reassigned to another user.

__**Steps to Reassign a Ticket:**__

**Step 1:** Open the **Ticket Detail Page** of the ticket that needs to be reassigned.

**Step 2:** Locate the **Reassign To** option. From the dropdown, select the user to whom the ticket should be reassigned.

{{::reassign.png?800|}}

**Step 3:** The selected user will receive an **SMS notification** about the reassigned ticket.

__**Important Notes:**__ 

Go to **Admin → Rule Engine → Reassign Tickets to All** and enable the option.

If **Reassign Tickets to All** is enabled in the Rule Engine, the dropdown will show **all users**, regardless of their attendance status.

If the option is **disabled**, the dropdown will display only the users in the respective **department category** whose **attendance is enabled.**