Geedesk Knowledge Base

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====== Notifications ======

You can now enable notifications for both the web and Android applications. Please follow the steps below to enable them:

__**Web Application**:__

**Enabling Notifications**

**Step 1:** Near the URL bar, click on the filter button where you will find the notification option.

{{::noti.png?400|}}

**Step 2:** Reset the permission and refresh the page.

{{::noti_1.png?400|}}

**Step 3:** A pop-up will appear asking to allow notifications with two options: **Block and Allow**.

**Step 4:** Select **Allow**. Once done, you will start receiving notifications whenever a ticket is assigned to you.

{{::noti2.png?400|}}

__**Notification Formats**__

**Push Notifications:** Appear in the following format (only when notifications are enabled).

**App Notifications:** Appear under the bell icon. Up to 5 notifications are shown directly, and to view all notifications, click **View All** (no need to enable notifications).

{{::appp.png?400|}}

__Note:__ app notification does not required to enable the notification!

**__Note:__** You will only hear the notification sound when a ticket is assigned to you.



__**Android Application:**__

**Enabling Notifications**

In the **Android application**, if you have updated the app to the latest version of Geedesk from the Play Store, you will receive notification sound when a ticket is assigned to you. If you do not receive notifications, please go to your phone settings → App list → select Geedesk → and enable notifications. The steps to enable notifications may vary slightly depending on your phone model.
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