Long Notification Ring

GeeDesk has introduced the Long Notification Ring feature to ensure ticket owners are promptly alerted when tickets that are assigned or reassigned to them..

Ticket Owners

Ticket owners will receive a long notification ring for:

• Assigned tickets
• Reassigned tickets

This feature helps improve awareness and ensures timely attention to tickets.

Steps to Enable Long Notification Ring

Step 1: Go to Admin.

Step 2: Navigate to Rule Engine.

Step 3: Select Long Notification Ring.

Step 4: Enable the Long Notification Ring checkbox.

Once enabled, users will start receiving notifications for:

• Assigned tickets
• Reassigned tickets