Geedesk Knowledge Base

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====== Groups ======

**What is Group & How to create it**

  * The Group is the part of GEEDESK that decides for which user the Escalated ticket alert to be assigned.

  * After creating the user, the user (Supervisor, Manager, GM) should be mapped in the respective department groups, then only the escalated ticket alert to the respective department head. 

**How to create Groups:**

Go to **Admin** -> **Groups** -> **Add group** -> type Group name -> click **Create Group**

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**Mapping Users in Groups:**

  * After creating groups you have to map the users in the respective groups.

  * To map users in their respective groups in the group’s page click on Add Users -> Drag the users from 
    the Non Added Users section and drop in the Users Added section.
    
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