Follow-Ups

In Follow up,you will be able to view tickets for up to one hour after they are resolved and can collect guest feedback using the Audit option.

Step 1: Go to Home → Follow-Ups.

Step 2: You can see only 100 tickets that got resolved in the last one hour in pagination. (only guest tickets - follow ups page), and you can use the filter option to audit by department if needed.

Step 3: To audit, simply click the “Audit” button. A pop-up will appear where you can add guest feedback. Three options are available: Neutral, Positive, and Negative. Enter the comment, select the appropriate feedback option based on the guest's response, and click “Save.”

Note:

• Can audit last 1 hour resolved tickets ( only guest tickets)
• Only admin, report admin, operator and manager role users can audit the tickets.