====== Follow-Ups ======

In Follow up,you will be able to view tickets for up to one hour after they are resolved and can collect guest feedback using the Audit option.

**Step 1:** Go to **Home →  Follow-Ups**.

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**Step 2:** You can see only 100 tickets that got resolved in the last one hour in pagination. (only guest tickets - follow ups page), and you can use the filter option to audit by department if needed.

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**Step 3:** To audit, simply click the "Audit" button. A pop-up will appear where you can add guest feedback. Three options are available: Neutral, Positive, and Negative. Enter the comment, select the appropriate feedback option based on the guest's response, and click "Save."

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**Note:** 
  * Can audit last 1 hour resolved tickets ( only guest tickets)
  * Only admin, report admin, operator and manager role users can audit the tickets.