You can now add comments by 4 methods, which help the user to easly convey the information about the ticket once it in an issue of once the issue of the ticket is fixed. Below we have shared all the Four methods

1. Normal: You can add attachment and leave comment normally.

2. Voice Notes: Users can now add comments to tickets using their voice, making it easier to share updates, provide information, and record ticket-related details quickly without having to type manually.

3. Photo + Voice Annotation: Users can now annotate photos and images directly in the ticket comment section to highlight specific areas, mark important details, and clearly communicate issues to the assigned team for better understanding and faster resolution.

4. Speech-to-Text: Convert spoken comments into text directly in the comment section, making it easier for users to add updates, share information, and record ticket-related details without having to type everything manually.

If you have any doubts or need assistance please free to reach out to our support team.