What is “My Team Tickets”

In the My Team Ticket option, you will be able to see the tickets created by your Department/Team. Go to Home -> My Team Tickets.  For example – Housekeeping department users can see only housekeeping department tickets which were created by them.

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What is “All Tickets”

All Tickets –  In the All Ticket option, it will show all the tickets on the dashboard which are not Resolved (New, On-hold, and Open). Go to Home→All Tickets.

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Home

On the top left side of the homepage, there is a Home option In the Home option, there are 7 sub-options.  The seven sub-options are:-  Home All Tickets My Tickets Timeline Follow-Ups My Team Tickets Mark Attendance

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How to schedule a ticket

This option is used to create a ticket to be assigned at a later time.    You can schedule a ticket at the top of the Homepage. Click the Icon of the Scheduled Ticket. Then the Schedule Ticket page will open. Select the option Yes in Schedule option Select the date and time to create a ticket […]

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How to Search for a ticket

This option can be used to search and find any particular ticket for any reference. To search for a ticket there are two methods: Search by ticket id. Search by ticket type.

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How to Create a Ticket

A ticket is created when there is either a request or complaint from the guest or from any particular department in the property. At the bottom of the Homepage, there is an option Create Ticket.    In creating a ticket option the following fields are to be selected. Room / Location:-   Here you have to select […]

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Homepage:-

      It is an introductory page of Geedesk Technologies consisting of all details, features, -notifications, and options. Below is what Geedesk homepage looks like: 1) This is a Filter situated below the Geedesk Logo, which consists of all main options like Home, Tickets, Admin, Add-On, Guests, and Reports. 2) This Icon is used to Show/Hide the […]

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