This is the Admin Board of the particular Admin looks like in the Geedesk in the red box. In Admin Board it shows particular details like: Total User: It shows the total number of users of the property mapped in different departments Total Rooms: It shows the total number of rooms including all public areas […]
Category: Use Geedesk
Admin settings overview
On the top left side of the filter of the homepage, there is an Admin option below Tickets. In the Admin option, there are 14 sub-options. The sixteen sub-options are:- Admin Board Department Categories Rooms Ticket Types Users Settings Group Escalation Policies Rule Engine Property Dashboard Add-Ons Billing Supports
What is Tickets
In Geedesk the Ticket is known as the job order which is raised by the Guest or the Staffs in the property. For example: If the Guest asking for the Water or Coffee that job order would be the Ticket.
Viewing Schedule Tickets
The Scheduled Ticket is a ticket that is created beforehand to be assigned to a user at a particular time in the near future. For example, if a guest is checking out tomorrow, we can schedule a ticket by today that the guest is checking out tomorrow at a particular time. Go to Tickets → […]
How to View Inactive Tickets
Go to Tickets → Inactive Tickets. You can see the tickets which are deleted or inactive.
How to View Resolved Tickets
Go to Tickets → Resolved Tickets. You can see the tickets which have been Resolved.
How to view On-Hold tickets
Go to Tickets → On Hold Tickets. You can see the tickets which are in the On Hold status.
How to view Escalated tickets
Go to Tickets → Escalated Tickets. You can see the tickets which have been Escalated.
How to view Open Tickets
Go to Tickets → Open Tickets. You can see the tickets which are all in Open status. You can view the Open tickets in two places, one is from the Open tickets page and from the Dashboard. How to view the open tickets from Open tickets page: The Open Tickets in Dasboard:
How to mark Attendance?
It is to mark the Attendance when you are in a shift. The employee who is in a shift they should mark their attendance ON, then only the tickets will be assigned to them Go to Home→ Manage Attendance. In the below image is the Attendance page where you can manually mark your Attendance. For Admin […]