This is the Admin Board of the particular Admin looks like in the Geedesk in the red box. In Admin Board it shows particular details like: Total User: It shows the total number of users of the property mapped in different departments Total Rooms: It shows the total number of rooms including all public areas […]
On the top left side of the filter of the homepage, there is an Admin option below Tickets. In the Admin option, there are 14 sub-options. The sixteen sub-options are:- Admin Board Department Categories Rooms Ticket Types Users Settings Group Escalation Policies Rule Engine Property Dashboard Add-Ons Billing Supports
In Geedesk the Ticket is known as the job order which is raised by the Guest or the Staffs in the property. For example: If the Guest asking for the Water or Coffee that job order would be the Ticket.
The Scheduled Ticket is a ticket that is created beforehand to be assigned to a user at a particular time in the near future. For example, if a guest is checking out tomorrow, we can schedule a ticket by today that the guest is checking out tomorrow at a particular time. Go to Tickets → […]
Go to Tickets → Inactive Tickets. You can see the tickets which are deleted or inactive.
Go to Tickets → Resolved Tickets. You can see the tickets which have been Resolved.
Go to Tickets → On Hold Tickets. You can see the tickets which are in the On Hold status.
Go to Tickets → Escalated Tickets. You can see the tickets which have been Escalated.
Go to Tickets → Open Tickets. You can see the tickets which are all in Open status.
It is to mark the Attendance when you are in a shift. The employee who is in a shift they should mark their attendance ON, then only the tickets will be assigned to them Go to Home→ Manage Attendance. In the below image is the Attendance page where you can manually mark your Attendance. For Admin […]