Adding resolution notes to the ticket

In Geedesk we have introduced the new feature that, when we try to resolve the ticket through the web the pop-up page will come in the top of the ticket details page in that we have to enter the resolution note, which, is the reason for resolving the ticket. If you tried to resolve the […]

Read More

Employee Insights

It is the realtime graphical representation of the complaints and requests management process of the respective user in the property. Employee Insights offers various metrics like Total tickets worked, Resolved before escalation, Resolved after escalation, Average work time and so on. It will display in two ways as by the tickets counts and by the […]

Read More

Employee Tickets log

This article will describe how to generate an Employee Tickets report or say User ticket report in Geedesk. Benefits of having it: By using this report the user can make an analysis about a particular user in your property. Employee Tickets log is used to generate the report of users and how many tickets are […]

Read More

Automatic Attendance in Geedesk

Automatic attendance is very useful to mark attendance to the users who are working in shift-based timing. If some users may forget to mark their attendance as ON when they entered into the shift or to mark the attendance as OFF when they are not in the shift so it creates the ticket assignment issue. […]

Read More

What is meant by the user role – Reports Admin.

In a property, if the only user needs to generate the report for all the department. then we have to create a user with the role of Reports Admin to generate only the reports for the property. That user can able to generate the reports for all the department without mapping into any particular department. […]

Read More

What is VIP Alert

Vip alert is used to raise an alert for if the VIP guest was checked in. You can see the column for raising the VIP alert on the right side of the dashboard. The alert is used to give an alert for all the users in the property to handle the guest with care. To […]

Read More

Attendance based escalation

This option is used for if you want to get an escalation SMS based on the shift timing you can enable this option from Admin -> Rule engine. How it works: You have to map the user in the groups who want to get the ticket escalated SMS for the respective department. If the user […]

Read More

What is Ticket details Log

Ticket Detail Log: Ticket detail log page will show you the details of who created the ticket and what are all the changes have made in the ticket status (through SMS, Android app, iOS app). For example: Click on the ticket heading to which you want to see the log details. You will see the […]

Read More

How to delete a Department in Geedesk

In scenarios or cases that either you want to clear off the wrongly entered department or remove it for some measures in this article, we describe you how to delete a department from Geedesk. Perhaps, many factors associated with the department should be taken in notice because if we try to delete the department directly […]

Read More