Understanding Consecutive Ids for tickets

We have introduced a new concept with regards to the Ticket IDs. So far Geedesk did not support consecutive Ticket IDs. This means a Ticket ID 1102 could belong to one hotel and Ticket ID 1103 to another. Since recently our Ticket IDs have become 7 digit numbers. To make things easy for our customers […]

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Resolving and putting on On-hold a ticket with Reference id

This article will describe how to resolve and put on-hold a ticket from a basic feature phone. Steps to follow: Once the task is completed the user can send a message on +91 9293210011 to resolve a ticket. To resolve a ticket with reference id type RE (space) Reference id and send it to the […]

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How to create a Schedule ticket in Geedesk

You can find schedule tickets in out tickets option in the left side menu bar, but in this article, we will show you how to create a schedule tickets in Geedesk. How to create a schedule ticket : At first login into your Geedesk account with your credentials, once you have entered into your dashboard […]

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Geedesk Application Status Dashboard

Geedesk Public status is used to display our customers, if they are facing any issues with their Geedesk account this page will clearly shows you the exact status with Geedesk. If any of these features is not operational and the customer is facing difficulties, Geedesk status dashboard will clearly indicate what the issue is along […]

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Notifications in Geedesk

Understanding push notifications in Geedesk Users can receive notifications in Geedesk when a ticket is assigned to a particular user and when a ticket is escalated. Users can receive these notifications in both the web app and the android and iOS apps. Enabling notifications in a web app:

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Getting support

Geedesk has a multi-channel support tool, which acts as a single platform where all customer’s queries and complaints come in. The different support channels include- Email, Phone, and Chat. How to find Support in Geedesk: Click Profile and choose the second option Support: you can find the details of Geedesk support Phone numbers, Email id […]

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Different ticket view

Ticket view : You can access the ticket view from the dashboard in the sidebar menu click on Tickets. 1) New ticket:  If the ticket created from any category first it will reach the new ticket and that it will push it automatically and assigned to the respective user in their category. 2) Open ticket: Once […]

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How are tickets escalated?

Ticket Escalation: The ticket gets escalated based on the priority selected for that particular ticket. Here we have four levels of priority namely critical, high, medium, and low and for every level, we can define the time limit. If the ticket got created with critical priority and if it has 15 minutes as time duration […]

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How do tickets get assigned in Geedesk?

Once the tickets are being created in Create Ticket in the Geedesk homepage, the newly created ticket get displayed in the New Tickets on the homepage after that Geedesk takes care by assigning the ticket to the right person in the right department. The process of automatic assigning the tickets to the user by Geedesk […]

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Creating a ticket

How to Create a Ticket:- A ticket is created when there is either a request or complaint from the guest or from any particular department in the property. At the bottom of the Homepage, there is an option Create Ticket.    In creating a ticket option the following fields are to be selected. Room / Location:-  […]

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