FAQ – Ticket is not getting assigned

In most situations or say circumstances if you are not able to receive SMS? Here are some troubleshooting tips that can help you: The ticket is not getting assigned At first, it is mandatory to check for Attendance of the particular person whose this ticket should be assigned (on or off). If the Attendance is […]

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FAQ – Geedesk is slow

In some cases many users who state that Geedesk is slow, here in this article there are some troubleshooting steps that can resolve your problem regarding the slowness of Geedesk. Procedure for troubleshooting if Geedesk is slow 1. Check your Internet Connection Sometimes it appears that it shows we have an internet connection but in […]

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FAQ – Adding a new ticket type

At the time of Implementation of Geedesk in your property, we will prefetch it with our pre-recorded ticket types collected from various organizations in your Geedesk account, in case if your desired ticket type doesn’t match with the list then this article is dedicated for you. This article helps you to add new ticket types […]

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FAQ – Daily report not received

There are few things to check before troubleshooting this issue. 1. Check Option to enable Daily Reports After login in your Geedesk account, in your dashboard click on your Profile on top right side of the dialog box. In Profile page click on settings, in settings you can see Receive Daily Report if it is […]

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FAQ – No user alert related issue

No user alert related issue. Check if no user alert is on Check if the user is Admin or Manager Check if department mapping is correct If department mapping is correct then try the removal and adding tactic If department mapping is not correct then do the right mapping Still, if the issue is pertaining […]

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