Category: Basic Setup

Cancelling a scheduled ticket is helpful for the reason that if a scheduled ticket is created and there is a change in that schedule, the ticket can be cancelled and a new scheduled ticket can be created. The steps to be followed to cancel a scheduled ticket are : At first login into Geedesk with […]

This article describes Admin settings of a Geedesk account in brief and according to that you being assigned as Admin role in Geedesk can configure all the settings easily. Admin Settings    Admin settings are for the admin to update the company details. Updating company profile The company profile is to set up basic things for […]

This article will explain to you how to map users in the Groups created in Geedesk which will be further implemented in Escalation policies. Mapping Users in Groups: After creating groups you have to map the users in the respective groups. To map users in their respective groups in the group’s page, click on Add […]

Groups We can create groups in Geedesk and where we can assign a particular set of users into that group. While assigning the escalation matrix we can call these groups in the 1st, 2nd, 3rd, and 4th levels respectively. If there is any escalation with the ticket the particular group got assigned in the escalation […]

In order to kick start our Escalation Policies, we would require a group for that. This article will explain how to create groups in Geedesk. Creation of a group Go to Admin -> Groups -> Add group -> type Group name -> click Create Group After creating a group, add the desired users in the […]

This article will explain how to add many or say the bulk of categories in Geedesk at a time Bulk Category  This option is to import a Bulk of Categories. To do that first you have to make a spreadsheet for all Categories with a File format –          Name              […]

Previously you have been entering one by one user in Geedesk which consumes a lot of time as well as creates much confusion leading into errors. So we do have an option whereas you can enter all user list at a time. This article will explain how to include all users in Geedesk at a […]

In this article, we will explain how to add new users to Geedesk. Create a new user in Geedesk At first login into your Geedesk account with your credentials, once you have entered into the dashboard in the left side menu click on Admin and select Users in the drop-down list. In the User page, click […]

Previously you have been entering one by one room in Geedesk which consumes a lot of time as well as creates much confusion leading into errors. So we do have an option whereas you can enter all the rooms list at a time. This article will explain how to include all rooms and public areas […]

Basically this article explains how to set up an escalation policy to send alert to the owner of the ticket. Sending alert to ticket owner : If the ticket is gets assigned to the service engineer and if he is not updated any status for the ticket leads to escalation to the immediate supervisor during […]