How to update the Company profile

Admin Settings    Admin settings are for the admin to update the company details. Updating company profile The company profile is to set up basic things for your company. Go to Admin -> Settings -> Company profile -> Update company details.                        Company Details Company Name: xxxx Company Address: 123 xxx yyy zzz Admin First Name: yyy […]

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Who are the Users in Geedesk & How to create it

Users Users are the members of the property who will be mapped in Geedesk in their corresponding departments.  Create user  Go to Admin -> Add users -> Save the user details with┬áthe format given below. Create the users with their position as with the user role which means, if the user is in systems department […]

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What is Escalation policies & How to create it

Escalation policies are used when the user gets assigned a ticket, and they have to complete the task within the given time for the task. If the user did not complete the task within the time, the ticket will be escalated. If the task is escalated, the department supervisor or HOD/manager will question him about […]

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What is Group & How to create it

The Group is the part of GEEDESK that decides for which user the Escalated ticket alert to be assigned. After creating the user, the user (Supervisor, Manager, GM) should be mapped in the respective department groups, then only the escalated ticket alert to the respective department head. How to create Groups: Go to Admin -> […]

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What is Ticket types & How to create it

In Geedesk the Ticket type is known as the content of the job order which is raised by the Guest or the Staff in the property. For example: If the Guest asking for the Water or Coffee that is the content of the job order and it would be the Ticket type. How to create […]

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What is Rooms & How to create it

Rooms: In this section, the user can add Rooms of the Property for mapping in Geedesk. At first, all the room numbers shall be added then followed by all public areas (like Lobbies, Parking areas,..etc). Here we can upload Rooms either by adding individually or even adding in bulk. This the Room page of the […]

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What is Category & How to create it

Create Category  The category is the part of GEEDESK that decides for which user the ticket is to be assigned. After creating the user, the user should be mapped in the particular department and category, then only will tickets be assigned to the particular user.   The below image is the overview of the category page […]

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What is Department & How to create a Department

After adding all the Users of the property in Geedesk, particular staff members of the department are to be mapped together in a their respective department.  For example, you can create a department such as Engineering in which you can add all Technicians and Chief Technician in the Engineering department. How to create a Department:In […]

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Getting support

Geedesk provides support via Chat, E-mail, and Phone. This page contains all the contact information for the Geedesk Tech Support team if the user has any issue. This page also contains the Knowledge Base which is a guide to Geedesk. This option displays the Geedesk customer support details   How to find Support in Geedesk: […]

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User Profile and Settings

The profile page is where all the details regarding the user of the profile are updated, attendance can be marked. The profile also has profile settings that contain language, security, and generation of reports. How to get into Profile:  After login on to Geedesk, you can see your home page consists of all features and […]

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