Category: Basic Setup

Admin Settings    Admin settings are for the admin to update the company details. Updating company profile The company profile is to set up basic things for your company. Go to Admin -> Settings -> Company profile -> Update company details.                        Company Details Company Name: xxxx Company Address: 123 xxx yyy zzz Admin First Name: yyy […]

Users Users are the members of the property who will be mapped in Geedesk in their corresponding departments.  Create user  Go to Admin -> Add users -> Save the user details with           First name – yyy          Last name – yyy          Phone number – 45465321           Email – [email protected]          Password – xxx          Confirm Password – xxx          Gender […]

Escalation policies are used when the user gets assigned a ticket, and they have to complete the task within the given time for the task. If the user did not complete the task within the time, the ticket will be escalated. If the task is escalated, the department supervisor or HOD/manager will question him about […]

The Group is the part of GEEDESK that decides for which user the Escalated ticket alert to be assigned. After creating the user, the user (Supervisor, Manager, GM) should be mapped in the particular department groups, then only the escalated ticket alert will particular department head. How to create Groups: Go to Admin -> Groups […]

In Geedesk the Ticket is known as the job order which is raised by the Guest or the Staffs in the property. For example: If the Guest asking for the Water or Coffee that job order would be the Ticket. How to create a Ticket: Go to Admin -> Ticket types -> Add ticket type […]

Rooms: In this section, the user can add Rooms of the Property for mapping in Geedesk. At first, all the room numbers shall be added then followed by all public areas (like Lobbies, Parking areas,..etc). Here we can upload Rooms either by adding individually or even adding in bulk. This the Room page of the […]

Create Category  The category is the part of GEEDESK that decides for which user the ticket is to be assigned. After creating the user, the user should be mapped in the particular department and category, then only will tickets be assigned to the particular user.   The below image is the overview of the category page […]

After adding all Users of the property in Geedesk, particular staff members of the property are mapped together in a group to create a Department.  For example, you can create a department such as Engineering in which you can add all Technicians and Chief Technician in the Engineering department. How to create a Department:In the […]

Geedesk provides support via Chat, E-mail, and Phone. This page contains all the contact information for the Geedesk Tech Support team if the user has any issue. This page also contains the Knowledge Base which is a guide to Geedesk. This option displays the Geedesk customer support details   How to find Support in Geedesk: […]

The profile page is where all the details regarding the user of the profile are updated, attendance can be marked. The profile also has profile settings that contain language, security, and generation of reports. How to get into Profile:  After login on to Geedesk, you can see your home page consists of all features and […]