Report Subscriptions

There are two extra feature for to get the alert for the incomplete tickets to the Head of the department. Age report No user alert. To enable the option Go to -> Reports -> Subscriptions. Age Report: If you enable the age report, the Manager role gets the reports by email for the tickets which […]

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Rule Engine

Rule engine Go to Admin -> Rule engine. It is used to make an alteration in the tickets and escalations. In the Rule engine, three main options are there. They are If all agents are busy? Wait for the technician to get free. Continue assign tickets. Assign tickets to the agent with the lowest ticket. […]

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