Configure Admin settings

Admin settings : In order to enter into Admin Settings of a Geedesk account first log in into Geedesk with your credentials, in the left side drop-down menu click on Admin –> Settings in the list. Two-step authentication : By enabling this authentication method to login into Geedesk will make sure that your user account […]

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1.Rule engine in Geedesk

As we know that a Rule engine is a software system that executes one or more business rules in a runtime production environment. Similarly, the rule engine in Geedesk, lets hotels modify the default workflow to suit their requirements. This article describes the rule engine parameters in detail along with its functioning. By using rule engine mode we […]

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Managing Company Profile

For any organization maintaining a Company profile has a vital factor in their business Hence this article will help you in managing your company profile in Geedesk. Getting into the manage Company profile Login into Geedesk account with your credentials, once you have entered the dashboard on the left menu bar click on Admin and select […]

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How to change the profile picture for the user?

Changing The Profile Picture: In the Geedesk console panel click on the user name on the top right side and click on Profile. Now you will get a page where you can see the existing profile picture and click on that picture and browse for the location where you have your profile picture and click […]

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How to add Company Logo

In this article, we will be describing how to add Company Logo in Geedesk How to add Company logo in Geedesk: At first login into Geedesk accounts with your user Id and password. Once when you have entered the dashboard in the left side menu click on Admin and select Settings in the drop-down list. In setting, you […]

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Admin Board Overview

Admin Board Admin Board is an overall view of all the configuration wise aspects of a particular property.   This is what the Admin Board of the particular Admin looks like In Admin Board it shows particular details like: Total User: It shows the total number of users of the property mapped in different departments. Total […]

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How to setup No User Alert

The users mapped under the manager role of a particular department can enable this option to know if there are no users available during their shifts. How to setup no user alert: Login into your Geedesk account with your credentials, once you have entered the dashboard in the left side menu click Report then select Subscriptions […]

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Rule Engine

Rule engine Go to Admin -> Rule engine. It is used to make an alteration in the tickets and escalations. In the Rule engine, three main options are available. They are If all agents are busy? Wait for the technician to get free. Continue assigning tickets. Assign tickets to the agent with the lowest ticket. […]

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What is Two Step Verification and how to use

Nowadays Security is the most mandatory opinion for our lives which means our data along with profiles are crucial. Security can be provided in various aspects but in order to safeguard your profiles in Geedesk, we come here to provide Two-step Verification which is described in this article along with its function. Two-Step Verification: This […]

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Subscriptions in Geedesk

In this article, we have described what is Subscriptions also how it works in brief SubscriptionThis option in Geedesk is used to get more precise reports of the property. How to get into Subscriptions Login in to your Geedesk account with your credentials – In the left side menu of the Geedesk dashboard, click on […]

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